We will offer a refund for items that are damaged or defective for use, in the unlikely event this happens a full refund will be given.
Should your order arrive damaged or defective then please contact firstname.lastname@example.org within 2 days of delivery for a full refund.
To complete your return, we will require proof of purchase so please ensure you keep a record of the receipt/order confirmation number which will be issued to you once you place the order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to email@example.com and send your item to: Eurostar Commodities Ltd, Unit 2 Heywood Industrial Estate, Birds Royd Lane, Brighouse, HD6 1NA.
To return your product, you should mail your product to: Eurostar Commodities Ltd, Unit 2 Heywood Industrial Estate, Birds Royd Lane, Brighouse, HD6 1NA.
We will refund the cost of returning your goods up to the value of £5. If you are returning a larger item that cost more than £5 to return to us please contact the office firstname.lastname@example.org
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item with a value over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.